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#Search for locked files mac how to#
#Search for locked files mac for mac#
#Search for locked files mac software#

Company File Opens with Optimization Assistant If this works you'll want to change the location/name to be shorter than you originally made it. A good test to see if this is the issue is to move the file to the Desktop and attempt to open it from there. Try not to bury the file in folders inside of folders. Shorten the length of the file name or the path structure.

The path to your company file location (hard disk name + folder names + company file name) is more than 128 characters.

The name of the folder containing the company file is more than 27 characters long.

The name of the company file contains more than 32 characters (28 characters plus.

Unable to open file File name is too long.

This support page has information on setting permissions properly on Mac.

This support page has information on setting permissions properly on Windows.

The pages below do provide reference information for those who would like to handle this themselves: This can be different for different operating systems and is not something that the AccountEdge support staff can assist you with. PLEASE NOTE: If you are not comfortable/familiar with changing the permissions on a file or folder please see an I.T. If you do not have the appropriate permissions on the AccountEdge file or the folder that the file is in can cause issues. The folder containing the file has incorrect permissions Rename your hard drive to the standard Macintosh HD. If your hard drive has special characters (#$!) or non-english letters it can be problematic. The name of the Macintosh hard disk contains invalid characters Your data file should have an extension of.

Restore the backup file and then open it. You are attempting to open a zipped (compressed) file (ie: an AccountEdge backup file) Restart the machine that hosts the company file.

Have everyone log out of the data file.

flk files that you find (access#.flk or lock#.flk files). Open the folder that contains the company file.

#Search for locked files mac software#

If the software is terminated improperly (ie: it crashes) those lock files won't be cleared and the program will think you are still logged into the file even though you are not.

Lock files are created when you log in to the company file and should be deleted automatically when you quit out of the software. If AccountEdge crashes or closes out improperly it can cause an issue with lingering lock files. To view instructions on creating a new user click here.Ī network interruption (machine going to sleep, AccountEdge crashing, machine crashing, power outage, etc) has left a lock file If someone signed on with the same User ID that you are trying to use at a different computer it won't let you log in using the same ID. Have the person logged in as a single user log out and log back in as a multiuser.Ī User ID can only be used on one computer at a time. Someone has logged into the company file as a single user Network Interruption, Software Crashing, Power Outage.There are several possible causes for this error message and depending on the cause - the solution for resolving it will be different. Unable to open file, file may be locked or in use, or access privileges may be incorrect

#Search for locked files mac for mac#

If you are having trouble opening the AccountEdge application (rather than just logging into the file) please see this FAQ for Windows OS or this FAQ for Mac OS.

#Search for locked files mac how to#

This article will cover the causes of not being able to open the company file and how to handle the various messages you may receive.

Company File Opens with Optimization Assistant.

Unable to open file File name is too long.

Unable to open file, file may be locked or in use, or access privileges may be incorrect.